What is Emotional Intelligence?

Emotional Intelligence is the ability to recognise and manage your emotions. In addition, it is recognising and responding appropriately to others’ emotions. For some people, this ability comes naturally, especially if they have had good role-models during childhood. Certain personality types also seem to be more sensitive to their own and others’ emotions. But for others, this ability does not come naturally. So if they want to avoid a lot of heartache, they will have to learn it. Mastering Emotions is a brief course that will teach you what you need to know.

Overview of Mastering Emotions

Mastering Emotions is a straightforward, easy to understand course that teaches the skills of Emotional Intelligence (EI). As explained above, EI is the ability to recognise and manage your emotions and respond well to the emotions of others. Mastering Emotions is suitable for workplaces and private individuals.

EI has four quadrants: Self-Awareness, Self-Management, Social Awareness and Relationship Management. Mastering Emotions shows you why all of these skills are so important.

Emotional Intelligence in the Workplace

Business and organisational leaders realise that dealing well with emotions is crucial to working effectively. This is especially important amidst economic change and uncertainty. Emotions can be tested and resilience strained. Before you know it,  behaviour becomes highly charged, erratic, out of proportion with events. Then feelings are hurt and self-esteem weakened. Inevitably, there are adverse outcomes for both staff and management. Ultimately, the whole workplace is affected negatively.

It follows that when leaders and staff are challenged by unexpected or unwelcome events, they need personal resources to fall back on. Understanding and managing emotional responses will help workplace leaders and others to prevent and minimise damage. They will be better able to cope when the unexpected or the undesired occurs. When staff manage their emotions well, workplaces function more effectively.

Losses resulting from poor behaviour are reduced or even eliminated. Workplaces benefit by an improved workflow. Individuals benefit, as they are less stressed when they manage their own and others’ emotional reactivity. It makes sense to learn these valuable skills. You then have them when you most need them.

Emotional Intelligence in Private Life

In private life also, knowing how to respond appropriately to family, friends and loved ones can save relationships from deteriorating or even failing. The inability to appreciate different perspectives and reactions can have disastrous results. When you understand how each person can perceive the same situation differently, you have a head start in responding with more care and empathy.

Course Details

The course covers the four components of Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness and Relationship Management. Delivery is in 2 x 4-hour sessions. There are presentations, activities, discussions, notes, home activities and a certificate on completion. Workplaces can include an optional pre and post course assessment of participants and a written report.

Mastering Emotions is suitable for those who want to improve their ‘people skills,’ including leaders, managers, teams and private groups. 12 participants is ideal for discussion and interaction, but other options can be arranged.

See also downloadable PDFs:

Mastering Emotions 2019
Emotional Intelligence 2019
Emotional Intelligence and the Brain 2019

Contact us now for more information or to arrange a course.

Contact Radiance Hobart Counselling & Self-Development
now for more information about what we have to offer

Between Stimulus and Response, man has the freedom to choose (Stephen Covey)