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On-line Bookings

Use the Counselling On-line Booking Calendar to book your counselling session. Face-to-face counselling has resumed, subject to conditions below. Please read the information on this page before booking. Also, if this is your first time booking, check Counselling Booking Information, Your First Counselling Session, and About Counselling. In particular, please make sure you get my address from the Face-to-Face link, and not from Google, which is often inaccurate. And if you are looking for counselling supervision, please check out Supervision.

While Face-to-face sessions are again available, we are still offering Phone or Zoom sessions. Please check these links for information.

Annual leave break from counselling appointments: Monday 12th July to Friday 23rd July.
First day back for counselling appointments: Monday 26th July 2021.

Conditions for Face-to-Face Counselling

Before you book your session via the Counselling On-line Booking Calendar, please observe the following conditions. This will ensure that all clients and counsellor are not put at any risk:

  • Only attend if you are in good health. Please do not attend if you are unwell, (see below for options).
  • If you have been asked to quarantine by government or medical authorities, please do not attend.
  • If you have knowingly been in contact with someone who is or could be suffering from the Corona Virus, please do not attend.
  • On arrival at your session, please either wash or sanitise your hands.

What to do if you are unwell and have a session booked

  • If it is 48 hours or more before your session, please contact me to reschedule.
  • If less than 48-hours, please contact me to change to phone or Zoom if you possibly can. Otherwise, If you are too unwell or unable to do this, let me know as soon as you can by phone or email and we will reschedule without cost to you.
  • Genuine emergencies, sick children and other unexpected difficulties are dealt with compassionately. Forgetting, sleeping in, working overtime or feeding the dog do not count as emergencies.

Please bear in mind that rescheduling at short notice should only be done for the reasons above or genuine emergencies,
as it incurs a loss of income that cannot be recovered. I appreciate your understanding and cooperation in this.

The Counselling On-line Booking Calendar

All private counselling bookings are now made via the Counselling On-line Booking Calendar, below. Unfortunately, the number of no-shows and short-notice cancellations have made this necessary (this is like turning up to your work and then being told you won’t get paid). But we have streamlined the process to make it as easy as possible for you. Once you have chosen your fee option, please proceed to the Booking Calendar below to complete your booking.

Counselling Fees

Counselling fees are kept as low as possible, and cover at least as much time out of sessions working on your issues and preparing for your sessions as the time spent with you, as well as many overheads. If you are suffering hardship and cannot get onto a mental health plan (or the gap costs you more than my fees), get in touch and I will see if I can help.

Sessions – Individual

Counselling or Coaching 50-minutes  $80
Book two sessions 100-minutes $150

Sessions – Couples

Counselling – Couples 50-minutes  $90
Book two sessions 100-minutes $170

Sessions – Supervision

Counselling Supervision 50-minutes   $75
First 12-months 50-minutes     $70

Counselling Rebates

If your private health fund membership covers counselling, you may be eligible for rebates from the following funds: AHM, CUA, Doctors Health, Emergency Services Health, Grand United Health, Medibank, Phoenix Health, Police Health, St Luke’s. You claim directly from the fund and will need an invoice with a provider number on it to do this. Let me know if you need an invoice and I can issue one by email at the end of the month. Or, if you would like a hard copy at your session, please put a note to this effect in the ‘Comments’ Box on the booking form, and I will have it ready for you.

Appointment times

Please note that these times refer to Tasmanian times, which are EST (Australian Eastern Standard Time). If this is not your time zone, you will need to make the adjustment at your end as needed.

Mondays and Wednesdays: 10.00am, 11.30am, 1.00pm.

Tuesdays and Thursdays: 1.00pm, 2.30pm, 4.00pm, 5.30pm.

Fridays: 1.00pm, 2.30pm, 4.00pm.

The gaps between sessions allow me time to complete notes and carry out sanitisation procedures.
To allow me to complete these tasks, please do not arrive more than 5-minutes before your session time.

Booking Your Session

To make your booking, choose the date and time from the calendar below. The ‘Cost’ box will appear as zero, but the fee will show once you have chosen your session option. Complete your details on the form below the calendar, including ticking the box for Face-to-Face, Phone or Zoom.If you have already attended a session and I have your details, you can put ‘details given’ in the address and date of birth section. Further, if you wish to give any information before your session, enter this in the ‘Comments’ box. Please keep this to brief information only.

Couples

If you are booking a Couples session, please enter your partner’s details in the Comments box, (name, phone number, date of birth, email address, home address if different from yours) as this will save time at your session.

Discounts

A discount of $10 is offered if you book two sessions in a single booking. This applies to Individuals and Couples. The sessions can be separated, such as on different days or a week or two apart. Or they can be consecutive, where you have one following straight after the other. Some clients have indicated that they would like to have a longer session so they can explore their issues in more detail in a single sitting. To obtain the discount, click on the two desired time slots. In the section of the form where it says ‘Coupon code’ insert the words ‘two-sessions.’ When you reach the Paypal page, the discount should have been applied.

Payment

On completing your form, choose your session option from the drop-down menu: ‘Please select from the options below.’ Press ‘Continue,’ and you will go to the Paypal page. IMPORTANT: Please do not press the back button once you reach the Paypal page, as otherwise you will confuse the booking process and it will be incomplete. Check your booking before proceeding to make sure you have completed everything and selected your desired session. If you make a mistake, such as selecting the wrong time or date, just drop me an email via the contact page and let me know – I can fix it up from this end. When you reach the Paypal page, you can select Paypal to pay for your session, or you can scroll down the page and select the option to pay by Debit or Credit card.

Booking Confirmation

Once your booking is registered, a confirmation email will be sent to you. If attending in person, the Face-to-Face link will give you location and parking details. For telephone sessions, I will phone you at the appointment time (within Australia only). And for Zoom, I will email you the link prior to your session. Zoom is very simple. But if you are unfamiliar with it, check the link beforehand by logging in and then out to ensure that you have access from your location. This avoids wasting precious time at your session.

Consent Form for Phone or Zoom Sessions

Confidentiality agreements are mandatory for registered therapists. For face-to-face appointments, you sign this at your session. If you have chosen phone or Zoom, please download the Client On-line Consent Form Private and read through the conditions. The PDF format allows you to sign the document on your computer with a digital signature. You may already have one and know how to do it. If not, check the Counselling Booking Information page for instructions. Please email the signed form to me at the time of making your booking to: pauline@radiancehobart.com.au

Important for phone or Zoom sessions: as confidentiality is ethically and legally required, you need to
make sure that you are in a private environment when you take your session. Just as you would be in a private,
confidential setting during a face-to-face session, you likewise need to ensure privacy in your on-line session.

Refunds

Due to large overheads, administration costs and low fees, refunds are not normally given. Where possible, sessions are rescheduled. If you have extenuating circumstances, get in touch and your situation will be considered compassionately.

For more information, don’t hesitate to call me on 0409 191 342. If I am busy when you call, I will return your call as soon as possible. Please leave your telephone number and a brief message. I look forward to working with you.

Appointments Booking Calendar

Calendar


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Between Stimulus and Response, man has the freedom to choose (Stephen Covey)